FAQ

I can't sign in

Magic-link emails sometimes land in spam. Check there first. If still nothing, email support@credicare.asn.au.

How long until I hear back about my application?

Most applications get a decision within a few business days. Crisis situations are prioritised — same-day if possible.

How will I know if I'm approved?

You'll get an email and the status updates in your my.credicare.asn.au account.

Can I update my application?

Yes — while it's still in draft. After you submit, contact us via support.

What if I disagree with the decision?

You can appeal a refusal directly from your account. Or via this form.

Is this private?

Yes. We only use your information to deliver assistance and meet our regulatory obligations. See our Privacy Policy.